updated zarafa-clients (11 march 2015)

March 11, 2015 by Suyi  

Hi Community,

Today we had planned to release our new zarafa-clients. This patchwas intended for users who were deploying the client via thezarafa-updater. But Microsoft unfortunately released another updatewhich breaks our compatibility with Outlook 2013 :-(. We’re nowlooking into this issue because our automated patching tool was notable to restore the advance collaboration features.

Which users willbe affected?
Only users with thelatest Outlook 2013 updates installed are affected. You should watchout for these version numbers:

  • Outlook 2013 OEM (15.0.4701.1000)
  • Outlook 2013 Click-2-run (15.0.4701.1002)

Outlook 2007and 2010 users are not affected.

What doesn’twork for users who are experiencing problems?
Users will mostlikely not be able to use the advanced collaboration features such asshared calendars.

With this thread wetend to keep you all posted regarding the process, as we do intend tofix this as quickly as possible. 


EDIT: please follow this thread on our forum regarding updates.




Q: Will this happen again?
Yes, thiscan happen again. The WebApp (and WebAccess) can provide analternative way for users to access and work with shared resourceslike calendars. The advanced collaboration features are restouredwhen the Zarafa client is upgraded.

Q: What can I do to prevent this in the future?
Wenormally urge customers not to update Outlook until we’ve announcedthat a new client is available. In most cases, there is only a slightdelay between the Outlook updates and our updated new client.However, the past has proven us that Microsoft sometimes introduces alot new changes require a lot more resources.

Q: What is the exact version of my Outlook?
Followthese basic steps to find out which Outlook version is deployed:

Open your Windows Explorer

  1. Navigate to your Microsoft Outlook folder (in most cases located under: C:\program Files(X86)\Microsoft Office\[YOUR VERSION OF OULOOK]\outlook.exe
  2. Right click on “Outlook.exe” and click on “Properties
  3. Click on the tab “Details

Q: Does this prevent my web users?
No,your WebApp users are not affected. You could also suggest your usersto switch to WebApp in the meanwhile.